The participant from Denmark had manufactured a deposit of 100kr on December 2, but had not gained the promised 100kr reward connected to a marketing code. Irrespective of his tries to contact the casino regarding the missing bonus, he experienced gained no response.
The player experienced verified receipt with the resources. Nonetheless, the casino had asked for added proof of money for further more deposits. The participant had acknowledged the need to offer this and had expressed his intention to submit the essential documentation shortly. The criticism had been fixed properly, and also the player experienced thanked the casino and also the Complaints Team for his or her support.
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The participant from Ireland is awaiting the verification process for 3 days and understands that it may well just take time. Nevertheless, their issue is they have sent many email messages and chat messages to vary their e-mail address but haven't obtained any reaction or acknowledgment from your casino. Participant’s complaint has long been settled successfully.
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The player from the uk experienced submitted a withdrawal request less than two months just before making contact with us. Winnings hadn't been attained approximately that working day. We encouraged the participant to attend not less than 14 times prior to distributing a criticism, as delays have been prevalent on account of KYC verification or substantial quantity of requests.
The player from Brazil has asked for a withdrawal ten days prior to publishing this grievance. Regrettably, winnings haven’t been received nonetheless. The problem is resolved correctly.
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It truly is difficult to best up your account at this casino! There is a constant replenishment error, all feasible replenishment possibilities never operate, the web site is loading all the time